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Andrew

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happy black friday. [Nov. 25th, 2006|12:33 am]
Andrew
So yeah, today was pretty stressful for me. It was the busiest shopping day of the year (the second busiest is tomorrow, and I work then as well), and the mall opens early for the "early birds". So, this morning I walk through the door of the store at around 8:10 (my shift doesn't start until 8:30), and it's complete chaos...I'm talking busier than I've ever seen it. So, without time to think, I'm told to immediately clock in by my manager. In the chaos, someone forgot to let me know that we were giving 15% off to all of the early birds. Well, I have an early bird that's apparently not much of a morning person (or she didn't have her Minute Maid), and I ring her up. Like I said before, I don't know to give her 15% off. So this bitch comes back several minutes later and I'm in the middle of a transaction, and demands an immediate refund of her 15%. I politely let her know that as soon as I was done ringing up my current customer, I'd be happy to get the manager, and help her. I even fucking appologize for my mistake. Well, apparently this isn't good enough for her. She keeps on demanding her 15% refund, and I continuously explain that I must finish my current transaction first, and I can take care of her. She spitefully demands that I let someone else do her refund (even though all of the 4 other cashiers are busy as well). After about 5 or 6 rounds of this, I stop acknoledging the face that she's talking to me. She really gets pissed off at this point and starts yelling at me that I'm being rude, that I'm an idiot, and tells me that she's going to get me fired from my job as soon as she hears from my manager about this...(all I can say to that is HAHAHAHAHAH). Well, it gets better...in this span of about 2 minutes, she ends up BEHIND the counter, right up next to me, in my face. Finally my manager (who is running the register next to mine) calls her over to her register (she's back in front of the counter at this point), and the woman tells her that I didn't acknolege her, AND I was a smartass to her (I'm not sure, but I think the 2 contradict eachother, since you have to speak to someone to be a smartass). Anyway, she finished with her, and the crabby betch was on her way. So anyway, It's beyond me how barbaric somebody will act over having to wait a couple minutes for a $15 discount.

So, other than work, I have family in for the holidays. It always pisses me off when I see some of them, and It doesn't really hurt my feelings that i've been working too much to really spend much time with some of them. However, I do enjoy seeing a lot of them, and since I've worked every day this week (except for thanksgiving), it doesn't leave a whole lot of time for family (with the combination of school).

Anyway, I'm tired and feel like going to bed. I intended to write more, but whateva. Thanks for reading.
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[User Picture]From: poetry42
2006-11-27 08:16 am (UTC)
It seemed like you kept your cool with that customer. I know a lot of people that may have punched her in the throat right there. I know if you really want to get back at a customer it makes them more mad when you're nice about something unpleasant. Smile while giving them the bad news lol. I do it all the time.

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